iPad 32Gb WiFi Screen Problem – Holy Rainbows Batman!

Yes I’ll admit it, I got an Ipad on launch day in the UK, but it wasn’t for me it was on behalf of a friend who wanted one – a 32Gb WiFi model to be exact. I’m sure the salesperson didn’t believe that I wasn’t buying it for myself, but he very patiently went through all the necessary steps so that all my friend had to do was to switch it on and start using it.

Purchased along with the camera connection kit (yes I too wish the iPad had an SD card slot built in but I expect that’s something Apple can market to ooh’s and ahh’s in the future), this particular iPad did sterling service from day one. My friends family were mightily impressed and enjoyed being able to see a huge collection of photos taken only earlier in the day. It continued to impress at my friends workplace and no less than 7 people (yes that’s seven people) placed orders as a result of having spent some time with it. In fact it was becoming quite the little star until last night the screen went haywire.

Jobs coat of many colours...

It’s almost as though the resolution and colour depth changed to the most basic settings, almost like an old Windows PC that you had to boot into Safe Mode with only 16-colour VGA support because of some graphics card driver issue. So while technically the iPad was usable, it was a struggle to make out what was happening on screen. A call to AppleCare got the suggestion of restoring the iPad to its default factory settings, but alas no joy. No amount of resets were able to cure the problem, so I got the call to help (being the ‘techie’ in the family) and this morning we ventured down to the local Apple Retail Store to see what they could do. Of however many hundred (thousand?) they’d sold, this was the first iPad failure they’d encountered and were unable to give any snap diagnosis. Given that they were suffering the usual Saturday morning rush, I agreed to a Genius Bar appointment on Monday evening next week and was assured that they would do something to get this resolved. We were told they couldn’t provide a replacement unit there and then simply because they didn’t have any spare in stock.

So, the little iPad went from hero to zero in a short space of time, but in all fairness no-one, not even Apple, can make hardware with a 0% failure rate, and both AppleCare and the store staff have been really apologetic and have promised to help. Fingers crossed the iPad is back on the crest of it’s own ‘magical’ wave before too long. I’ll keep you updated… In the meantime, here’s a few more shots of what the iPad screen might look like if you’ve eaten some dodgy mushrooms!

UPDATE June 22nd – Well I wish I could give you a cool story about how doing XYZ miraculously fixed the stricken iPad but no. It was as simple as the guy in the Apple Store being very apologetic and swapping it for a brand new boxed 32Gb WiFi iPad.

5 Responses

  1. hi,
    i have the same problem with my ipad.
    the problem is apple refused to swap me a brand new ipad as they said the warranty is void due to some dented edges.
    hope you can help me (by doing XYZ)!

    thank you

  2. The iPad will still be within the first years warranty and so Apple will no doubt replace it. Unfortunately this may involve you taking it in and then waiting a few days for a replacement. What’s more, the replacement may well not be a brand new unit, but a refurbished one.

    Don’t despair though. The refurb units are almost indistinguishable from new, and I’ve heard that in some cases you even end up with a better spec!

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  4. HI, I
    I have encountered the exact same problem with my Ipad today. For no apparent reason the ipads screen look fuzzy.
    Any suggestions please ??
    please help.
    aslam bakshi

  5. I had the same issue with my first generation iPad. After a lot of searching I came across this post, and then a YouTube video in which the commenters shared a solution that worked for me. I am going to repost it here, in case others with the same problem stumble upon this post.

    The YouTube video: http://www.youtube.com/watch?v=XP5qsfiin9s

    The solution: Tap the back of the iPad a few times with your knee. That’s it. You don’t need to do it too hard, but also not too soft. It works. I didn’t have much faith in it, but it worked.

    The problem seems to be a bad connection to the LCD, so the real solution is probably to open the ipad and tighten the connector, but I would try the taps first.

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