Pogoplug Problem


I was hoping to be writing a review praising my recently acquired Pogoplug, but I’m sad to report that the device was faulty on arrival and so after a brief encounter with Pogoplug Support, it’s on it’s way back.

There have been occasions recently when I’ve been at a friend’s house and wished I had access to a certain file back home. Setting up a Pogoplug and hooking it up to an external USB drive containing all the stuff I’m ever likely to need access to sounded like a good idea, and this is squarely what the Pogoplug is aimed at. In essence it’s a little Linux server that connects to your home network via ethernet and shares whatever USB drives are attached to it. It’s all done via the Pogoplug website and it’s up to you to choose what you share and who can access it, so you can share those embarrassing pictures with your mates while hiding them from your folks, you know the drill.

Pogoplug

I hope pink is your thing!

First impressions are that the device is a lot larger than the pictures on Amazon lead you to believe and that in the looks department it’s a bit of a marmite device – you’ll either love it or hate it! Set up is pretty straightforward – plug in a USB drive with some data on it , plug in the ethernet cable and plug in the power.  Then you create an account on the Pogoplug website and work through a few easy installation steps, well that was the theory. The device has three USB ports on the back and I found that plugging a 500Gb Freecom USB (2.0) FAT32 formatted external drive into the lowest of the 3 ports gave me … absolutely nothing. The device refused to recognise the drive at all, so I went through the usual troubleshooting steps. I checked the drive on my Mac using both Disk Utility and Drive Genius and it was fine, but nothing would persuade the Pogoplug to recognise it. I reformatted as FAT32, reformatted it as HFS, tried a FAT32 16Gb USB stick in the port, powered everything off, disconnected everything, powered everything on again, all to no avail.

Plugging the Freecom drive into to top USB port similarly produced nothing, it was only when I plugged TWO devices into the Pogoplug at the same time using the top two USB sockets that it started to play ball. After a long afternoon experimenting I found that port 3 was dead and that ports 1 and 2 would only seem to work when each had something plugged into it simultaneously.

My next problem was accessing the data. I had copied 50 photos onto each USB drive and figured that would be an easy test for the Pogoplug software. Ok the Pogoplug website is a bit clunky but I could live with that… if only it would show me some thumbnails! After an hour it had still not managed to index my handful of photos. Sure I could click on the placeholder icon and see the photo, but all I had to go on were the names of the photos themselves – not very helpful. I also tried adding a PDF file and found that when viewing it on the Pogoplug website it gets reformatted, and not for the better. In this situation I found it was a better bet to download the PDF and view it locally. I also briefly experimented with streaming a video file which you’re also supposed to be able to do via the Pogoplug website. I got about the first 3 seconds of the video before it stopped and would go no further.

At this point I decided that the whole experience was not particularly good. Pogoplug Support had been pretty responsive to the USB port problem, but other than the obvious troubleshooting steps (unplug everything, check your drives, etc.), they weren’t able to help. If it was just the clumsy interface then I might have lived with it, but the suspect USB ports tipped the balance and it’s now on its way back for a refund. It’s a shame, the Pogoplug is a great idea, and would be marvelous for non-techie people who want to share a few photos etc., assuming the indexing works eventually. Unfortunately the execution seems a bit of a way behind the idea, and I subsequently found when reading the Pogoplug forums that I’m not the only one to experience these problems. Perhaps Pogoplug v2 (if there is one) will be worth investigating? Just please offer it in a choice of pink or something NOT pink!

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